Shipping Policy

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing time may vary depending on:

• Product availability
• Order volume
• Customization requirements
• Holidays or peak shopping seasons

Business days do not include weekends or public holidays. Once your order has been processed, it will be forwarded for shipment.

2. Estimated Delivery Time

Estimated delivery times vary by destination and shipping method.

These estimates include transit time only and do not include processing time. Delivery times are estimates and are not guaranteed.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

• Delivery destination
• Shipping method selected
• Order size and weight
• Promotional shipping offers

Any applicable shipping charges will be clearly displayed before payment is completed.

4. Free Shipping

We may offer free shipping promotions on eligible orders. When available, eligibility requirements and applicable regions will be clearly displayed on our website. Free shipping promotions may be changed or discontinued without notice.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Tracking number, when available
• Carrier information
• Shipment status updates

Tracking information may take up to 48 hours to become active after shipment.

6. Shipping Carriers

We work with reputable shipping partners and carriers to deliver orders efficiently. Depending on destination and availability, shipments may be handled by:

Carrier selection may vary by location.

7. International Shipping

We ship to many countries worldwide. International orders may be subject to:

• Customs inspections
• Import duties
• Taxes
• Brokerage fees

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout. We are not responsible for delays caused by customs processing.

8. Customs Duties & Taxes

For international shipments, customers may be required to pay:

• Import duties
• Value-added tax (VAT)
• Goods and Services Tax (GST)
• Other local fees

These charges are not included in product prices or shipping fees unless explicitly stated. Please contact your local customs office for more information regarding applicable fees.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided:

• Delivery may be delayed
• Additional shipping charges may apply
• We may be unable to guarantee successful delivery

10. Lost, Delayed, or Stolen Packages

Delayed packages

Occasionally, shipments may experience delays due to:

• Weather conditions
• Carrier disruptions
• Customs inspections
• High shipping volume
• Events beyond our control

We appreciate your patience in these situations.

Lost packages

If your package appears lost in transit, please contact us within 30 days of the estimated delivery date. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Stolen packages

If tracking shows the package was delivered but cannot be located, customers should:

• Check with household members or neighbors
• Contact the carrier directly
• File a claim with the carrier if applicable

We are not responsible for packages that are confirmed as delivered by the carrier.

11. Split Shipments

Some orders may be shipped in multiple packages. This may occur when:

• Items are produced at different facilities
• Certain products become available sooner
• Inventory is fulfilled from multiple locations

You may receive multiple tracking numbers for a single order.

12. Shipping Restrictions

We reserve the right to limit or refuse shipping to certain locations due to:

• Carrier restrictions
• Legal requirements
• Sanctions or regulatory limitations
• Delivery service availability

If we are unable to fulfill an order, we will notify you and issue an appropriate refund if payment has already been processed.

13. Delivery Issues

If you experience a delivery problem, please contact us as soon as possible and include:

• Order number
• Tracking number
• Description of the issue

Our support team will work to assist you in resolving the matter.

14. Contact Us

If you have questions about shipping or delivery, please contact us using the details below.