Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information from third parties who help us operate our store.

Information you provide to us

• Contact details, such as your name, email address, phone number, and shipping/billing address
• Account information, if you create an account with us
• Order details, including products purchased and order history
• Payment information, processed securely through our payment provider
• Messages you send us through our contact form, email, or customer support channels

Information collected automatically

• Device and browser information, such as IP address, browser type, and operating system
• Usage data, including pages visited, time spent on our site, and referring URLs
• Location data inferred from your IP address, at a general regional level

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and deliver your orders
• Communicate with you about orders, shipping updates, and customer support requests
• Maintain and improve our website, products, and services
• Detect, prevent, and address fraud, security issues, and technical problems
• Send marketing communications, where you have opted in, and which you may unsubscribe from at any time
• Comply with legal obligations and enforce our policies

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, keep your cart up to date, and understand how visitors use our site. This may include analytics tools that help us measure site performance and improve the shopping experience.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website, such as your ability to stay logged in or complete a purchase.

4. How We Share Your Information

We do not sell your personal information. We share information only with third parties who help us run our business, including:

• Payment processors, to securely handle transactions
• Shipping and fulfillment partners, to deliver your orders
• Website hosting and technology providers, to operate and secure our site
• Analytics providers, to help us understand website usage
• Legal or regulatory authorities, when required by law or to protect our rights

These third parties are only permitted to use your information as needed to provide their services to us.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order records, complying with legal obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including secure checkout and encrypted payment processing. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, which can include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Object to or restrict certain types of processing

To exercise any of these rights, contact us using the details in the Contact Us section below. We will respond to your request within the timeframe required by applicable law.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you additional rights regarding your personal information.

Categories of personal information we collect

In the past 12 months, we have collected the following categories of personal information, as defined under the CCPA/CPRA:

• Identifiers (name, email address, postal address, phone number, IP address)
• Commercial information (order history, products purchased)
• Internet or other electronic network activity (browsing behavior, pages viewed)
• Geolocation data (general, inferred from IP address)
• Payment information, processed by our third-party payment provider

We collect these categories for the business and commercial purposes described in the How We Use Your Information section above. We do not sell personal information for money. Depending on how they are configured, some cookies and analytics tools used on our site may be considered a "share" of personal information for cross-context behavioral advertising under the CPRA.

Your California rights

• Right to Know — request details about the personal information we have collected, used, and disclosed about you
• Right to Delete — request deletion of personal information we have collected from you, subject to certain legal exceptions
• Right to Correct — request correction of inaccurate personal information we maintain about you
• Right to Opt Out — opt out of the sale or sharing of your personal information, and out of profiling for behavioral advertising
• Right to Limit Use of Sensitive Personal Information — limit our use of sensitive personal information to what is necessary to provide our services
• Right to Non-Discrimination — we will not deny goods or services, charge different prices, or provide a different level of service because you exercised any of these rights

How to exercise your rights

You, or an authorized agent acting on your behalf, may submit a request by emailing [email protected] or by contacting us using the details in the Contact Us section below. We may need to verify your identity before processing your request, which may require you to confirm information already on file, such as your name, email address, or recent order details.

9. Children's Privacy

Our website and services are not directed to children under the age of 13 (or the applicable age of digital consent in your region), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details below.