Frequently Asked Questions
Find answers to the most common questions about orders, shipping, payments, returns, and customer support.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 4–9 business days after shipment. Most customers receive their orders within 5–11 business days.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use the tracking link to monitor delivery progress.
Do you ship within the United States?
Yes. We currently serve customers throughout the United States.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.
Is my payment information secure?
Yes. Our checkout is protected using SSL encryption and secure payment gateways.
What happens if my payment fails?
Please verify your billing details and try again. You may also use another payment method if available.
Returns & Refunds
What is your return policy?
Eligible items may be returned within 30 days of delivery.
How do I request a return?
Contact our support team with your order number and details about the item. We will provide return instructions.
When will I receive my refund?
Approved refunds are usually processed within 2 business days after inspection of the returned item.
Do you offer exchanges?
Yes. Eligible products may be exchanged according to our return policy.
Customer Support
How do I choose the correct size?
Size information is available on applicable product pages. Please review the sizing chart before ordering.
What if my order arrives damaged?
Contact us within 30 days of delivery and provide photos of the issue. Our team will review and assist you promptly.
How can I contact customer support?
Email us at [email protected]
Monday – Friday
9:00 AM – 5:00 PM EST
Still Need Help?
If you cannot find the answer you are looking for, our customer support team is here to help.
Contact Support